EG22 Privacy Policy

1Introduction

EG22 operates the online betting and gaming platform at eg22.net. This Privacy Policy explains how EG22 collects, uses, stores, and protects the personal data of everyone who uses the platform — whether you are a registered member, a visitor browsing the site, or someone who contacts our support team.

We know that privacy matters to our players in Bangladesh. When you share your personal information with EG22, you are trusting us to handle it responsibly. This policy is our commitment to you — written in plain language so you actually understand what is happening with your data, not buried in legal jargon.

By using eg22.net or registering an account on EG22, you confirm that you have read and understood this Privacy Policy. If you do not agree with how EG22 handles personal data, please do not use the platform.

2Data We Collect

EG22 collects different types of personal data depending on how you interact with the platform. Here is a breakdown of the main categories:

3How We Collect Your Data

EG22 collects your personal data through several channels, depending on how you interact with the platform:

• Directly from you when you register an account on EG22, complete your profile, or submit identity verification documents.
• Directly from you when you make a deposit or withdrawal, contact EG22 support, or respond to a survey or promotion.
• Automatically through cookies, tracking pixels, and server logs when you browse eg22.net or use the EG22 app.
• From third-party payment processors when you make a transaction on EG22, to confirm payment status and detect fraud.
• From identity verification service providers when EG22 conducts KYC checks on your account.

4How We Use Your Data

EG22 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which EG22 uses your data are:

• To create and manage your EG22 account, including verifying your identity and age before you can place bets or make withdrawals.
• To process your deposits and withdrawals securely and accurately.
• To provide customer support and respond to your queries, complaints, or requests.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities on EG22.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming obligations.
• To send you important account notifications, such as transaction confirmations, security alerts, and policy updates.
• To personalise your experience on EG22, such as showing you relevant games or promotions based on your activity.
• To analyse platform usage and improve the EG22 product, fix bugs, and optimise performance.

5Legal Basis for Processing

EG22 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the EG22 service you signed up for — including running your account, processing bets, and handling payments.
• Legal obligation: EG22 is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: EG22 processes some data based on legitimate business interests, such as fraud prevention, platform security, and improving the EG22 product — provided these interests do not override your rights.
• Consent: Where EG22 relies on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time.

6Data Sharing

EG22 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: EG22 shares necessary financial data with payment service providers to process your deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity verification providers: EG22 uses third-party KYC services to verify your identity. These providers receive only the data necessary to complete the verification check.
• Fraud prevention services: EG22 may share data with fraud detection partners to identify and prevent suspicious activity on the platform.
• Legal authorities: EG22 will disclose personal data to law enforcement, regulators, or courts when required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of EG22 assets, your data may be transferred to the new entity, subject to the same privacy protections described in this policy.

7Cookies and Tracking

EG22 uses cookies and similar tracking technologies on eg22.net to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit a website.

• Essential cookies: These are required for the EG22 platform to function. They keep you logged in, remember your session, and enable core features. You cannot opt out of essential cookies.
• Analytics cookies: EG22 uses analytics tools to understand how members use the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and anonymised.
• Preference cookies: These remember your settings and preferences on EG22, such as your language or display preferences, so you do not have to reset them every visit.
• Security cookies: EG22 uses security cookies to detect and prevent fraudulent activity, protect against bot attacks, and keep your account safe.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the EG22 platform.

8Data Retention

EG22 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. Our general retention approach is as follows:

• Account data is retained for the duration of your EG22 membership and for a period of up to 5 years after account closure, as required for regulatory and legal compliance.
• Transaction records and financial data are retained for a minimum of 5 years in line with anti-money laundering regulations.
• Identity verification documents are retained for the period required by applicable law, typically 5 years from the date of verification or account closure.
• Support communications are retained for up to 2 years after the conversation is closed, unless a longer period is required for an ongoing dispute or legal matter.
• Technical and usage data collected via cookies and logs is typically retained for up to 13 months.

9Data Security

EG22 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and eg22.net is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on EG22 servers, including payment details and identity documents, is encrypted at rest.
• Access to personal data within EG22 is restricted to staff who need it to perform their job functions, and all staff are trained on data protection obligations.
• EG22 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication (2FA) is available for all EG22 accounts and is strongly recommended to protect your login.

10Your Privacy Rights

As an EG22 member, you have the following rights over your personal data. To exercise any of these rights, contact EG22 support with your request.

EG22 will respond to all valid data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

11Children and Minors

EG22 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on EG22 or attempt to use the platform in any way.

If EG22 discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on EG22, please contact our support team right away so we can investigate and take action.

12Changes to This Privacy Policy

EG22 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered members via email or a prominent notice on the EG22 platform.

The updated policy will take effect from the date shown at the top of this page. We encourage you to review this Privacy Policy periodically so you are always aware of how EG22 handles your personal data. Continued use of eg22.net after the effective date of any update constitutes your acceptance of the revised policy.

13Contact EG22 About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please contact the EG22 support team. We take all privacy queries seriously and will respond as quickly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 through the EG22 platform after logging in.
• Response time: Privacy requests are typically acknowledged within 24 hours and resolved within 30 days.

When submitting a data rights request, please include your registered email address and a brief description of your request so the EG22 team can locate your account and process your request efficiently.